Refund policy
Return & Refund Policy
Last updated: July 27, 2026
At Hera Home, we want you to be satisfied with your purchase. Please review our Return & Refund Policy carefully before placing an order.
All Sales Are Final
Due to the nature of our products and fulfillment process, all sales are final.
We do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong item
- Incorrect size, colour, or variation selected by the customer
- Products that no longer meet the customer’s needs
- Any other reason unrelated to a product defect, damage, or fulfillment error
Please carefully review your order details before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours (2 days) of confirmed delivery.
To submit a claim, please email:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging and shipping label
Once we receive your request, we will review the information provided and determine an appropriate resolution. Approved claims may qualify for a replacement item, store credit, or refund.
Please note that Hera Home does not offer exchanges for change-of-mind purchases, incorrect selections, or preference-based requests.
Claims submitted after the 48-hour reporting period may not be eligible for a replacement or refund.
Approved Returns & Restocking Fees
In rare circumstances where a return is approved by Hera Home, the customer may be responsible for return shipping costs.
Approved returns may be subject to a 20% restocking fee of the product price. This fee covers processing, handling, and administrative costs associated with approved returns.
Restocking fees do not apply to approved claims involving items that arrive damaged, defective, or incorrect due to an error on our part.
Return Method
Approved returns must be shipped back by mail using the return instructions provided by Hera Home.
Return labels are not included in the original package. If a return is approved, customers may be responsible for arranging and covering return shipping unless otherwise stated by Hera Home.
Lost, Delayed, or Stolen Packages
Once an order has been shipped, Hera Home is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside of our control.
If your tracking information indicates that your package has not arrived, please contact us and we will assist in investigating the issue with the shipping carrier.
Hera Home is not responsible for packages confirmed as delivered by the shipping carrier.
Order Cancellations
Orders may only be cancelled if the request is submitted before the order has entered processing or fulfillment.
Once an order has been processed, prepared for shipment, or shipped, it cannot be cancelled.
Refunds
If a refund is approved, it will be issued to the original payment method used at checkout.
Refunds will be processed within 20 business days after approval.
Please note that your bank, credit card provider, or payment service may require additional time for the refund to appear in your account.
Contact Us
If you have any questions regarding your order or this Return & Refund Policy, please contact us:
Hera Home CA
Email: contact@herahome.ca
Address: 100 City Centre Dr, Mississauga, ON L5B 2C9, Canada